Terms and Condition

Unless otherwise stated in writing, the terms and conditions listed in this page shall be applied to any purchases made on thebudboxmy.com. In the event where inconsistency is found between the T&Cs and other printed/written documents between any parties, the terms and conditions listed in this page will supersede.

Delivery

The Bud Box offers Same Day Delivery Availableto some parts of JB and  from 10am to 3pm, 1pm to 5pm and 5pm to 10pm on Weekdays/Saturdays, and 10am to 5pm on Sundays/PHs with exceptions on Valentine’s Day Period and Mother’s Day period.

Cut-off Time for Same Day Delivery

On weekdays and Saturdays, the cut-off time for same delivery between 10am to 3pm is 10am, 1pm to 5pm is 1pm and the cut-off time for Same Day Delivery Availablebetween 5 to 10pm is 5pm. All payment must be made before the cut off time.

Unsuccessful Delivery

In the event where there is a failed/late delivery, The Bud Box will not be held responsible if:

  • the address provided is incorrect/inconsistent (eg: wrong postal code, missing unit number, etc),
  • the intended recipient is not present and/or unreachable,
  • there are restrictions to enter the building/security checks

For all re-deliveries, a re-delivery fee of RM35 will be charged before the delivery to the new location.

Payment

We accept all major credit cards includng Visa, Masters and American Express via our online secure payment provider, Stripe, as well as through PayPal.

We accept Bank Transfer and Paynow/Paylah as well, do contact us for more information regarding this.

For transactions made with Bank Transfer or Paynow/Paylah, kindly screenshot a copy of the receipt and WhatsApp to +65 8952 2179

All orders/re-delivery will only be processed once payment is made, we do not accept Cash on Delivery.

Refunds/Cancellation

All cancellation must be made at least 48 hours in advance. We reserve the right to reject any cancellation that is not made 48 hours in advance.

A 10% administrative charge is applicable for all cancellations. 

All refunds will be made in the same way as your payment method. E.g. if you paid through Stripe, we will refund via stripe, if you paid through bank transfer, we will refund via bank transfer.

A refund confirmation email with the proof of refund will be sent to you once the refund is processed.